Information Technology in Courier Business for Online Tracking

Question: Discuss about theInformation Technology in Courier Business for Online Tracking. Answer: Information technology is a platform that has widely gained acceptance due to the fact that it has the ability to fetch, store and modulate the data that is being passed through the platform. Modulation of the data serves as the major use of the information technology (Saleh, et al 2016). This report will discuss about importance of information technology in courier services. The benefits of using information technology in courier services are as followed: - Online tracking The main advantage that information technology provides in the field of business and courier service is the aspect of tracking a shipped product while it is in the process of being delivered (Grondys, Sukiennik Sikora, 2016). The status of the deliverable is visible in both the ends as the data base gets auto updated and both the sender and the receiver is able to keep a constant track on the deliverable that is to be delivered. The online tracking also saves the receiver from wastage of time due to waiting for the product to reach them. This service of providing online tracking service of a product increases the efficiency of the business. Online deliver of goods In todays world the most important aspect of the global society is lack of time due to the busy schedule of their corporate life. Due to lack of time the entire business courier service was facing a serious loss as the time taken to process the courier system was very high until the information technology was introduced in the platform (Alavi Yoo, 2015). After introduction of the information technology in the platform of courier service the entire process has become very time saving. Clients can order products online and send them to the desired location without performing any job manually. The product reaches its desired location in time. This entire process saves a lot of time of the sender as well as the person to whom the product will be delivered because the person to whom the good is to be delivered stays auto updated about the status of the product. Usage of GPS system The modern business techniques of courier services include the benefits of using the GPS system in order to track the location of vehicles and track the congestion of traffic on streets (Jafri, et al 2015). After plotting the congestion of traffic the delivery to be made can be processed faster as the time taken to deliver the item decreases as during the delivery of the product it does not face any congestion in traffic and make its way faster through the less congested streets. Providing satisfaction to the clients With increase in growth in the field of courier services, delivering product is not the only aim of the courier service companies. The target of the companies has been to deliver satisfaction to the clients in order to maintain the goodwill of the organization. This entire process is done by taking reviews of the clients through online data base. The clients provide the reviews regarding the delivery of the product to the receiver. From the above discussion it can be concluded that the emergence of usage of information technology in courier services have been beneficial to the courier service business. Reference Sweis, R. J., Saleh, R. A., Al-Etayyem, R. H., Qasrawi, B. T., Mahmoud, A. M. A. (2016). Total quality management practices and organisational performance in Jordanian courier services.International Journal of Productivity and Quality Management,19(2), 258-276. Alavi, M., Yoo, Y. (2015). Use Information Technology for Organizational Change.Handbook of Principles of Organizational Behavior, 595-614. Javaid, N., Jafri, M. R., Khan, Z. A., Qasim, U., Alghamdi, T. A., Ali, M. (2014). Iamctd: Improved adaptive mobility of courier nodes in threshold-optimized dbr protocol for underwater wireless sensor networks.International Journal of Distributed Sensor Networks,10(11), 213012. Grondys, K., Sukiennik, K., Sikora, K. (2016, October). Evaluation of the level of a courier services by individual customers. InProceedings of International Academic Conferences(No. 4106788). International Institute of Social and Economic Sciences.